Refund policy

The Free plan needs no card and is never charged. Separately, every account can try Solo billed monthly free for 7 days, once. You add a card at checkout and nothing is charged for 7 days. When the trial ends your card is charged $15 a month unless you cancel before the trial ends under Billing → Manage. The checkout and your Billing page show the exact date of the first charge. A charge made because a trial was not cancelled in time is not refunded. Solo yearly, Growth and Studio have no trial: they are charged at checkout, and you can cancel any time and keep access to the end of the period you paid for.

Plans are billed in advance, monthly or yearly, until you cancel. You can cancel at any time from Billing → Manage in your dashboard. After you cancel, your plan stays active until the end of the period you paid for. We do not refund the current period or give partial refunds, and annual plans are not refunded for unused months.

People who bought Plus ($5, one time) keep their Plus plan for life, exactly as purchased; that payment is not refundable. Existing Pro subscribers keep their current price for now, and the same rules apply: Pro stays active until the end of the month you paid for.

We refund a payment when it was our mistake: you were charged twice for the same thing, charged after a cancellation took effect, or charged an amount different from the price shown at checkout. Email [email protected] within 30 days of the charge with the date and amount, and we will correct it. Nothing in this policy limits rights you have under consumer law where you live.

Where the site says a feature is not switched on yet, it is not part of what you are paying for until we announce it. Please check the pricing page before you buy.

If something is wrong with a charge, please email us first; we can usually fix it the same day. Opening a chargeback for a payment covered by this policy may lead us to suspend the account while it is reviewed.

Email [email protected] or use the contact form. Signed-in customers can also use the help box in the dashboard.